SMS Number Redirection for Improved Customer Experience

What’s changing

Previously, when users sent SMS messages through G.J. Software or automatically via milestone events, they used a third-party messaging service, Twilio. If customers attempted to call the same number, they would receive a message indicating that the call could not be completed and would be advised to call our office phone number separately. With this change, any calls made to the Twilio number will now be automatically redirected to our office phone number.

Note: This change applies exclusively to users in the United States and Australia. Due to New Zealand telecom regulations, a 6-digit shortcode is required for SMS in New Zealand, and calls to that number cannot be redirected.

Who’s impacted 

This change impacts all G.J. Gardner Homes franchises located in Australia and the United States.

Getting started

No action is necessary on the part of Franchises. 

Rollout pace 

This change will be gradually rolled out to our offices, starting on October 17th.

Resources

• Sending SMS Messages