{"id":7665,"date":"2021-09-14T22:25:08","date_gmt":"2021-09-14T22:25:08","guid":{"rendered":"http:\/\/3.26.62.22\/?p=7665"},"modified":"2021-09-14T22:25:10","modified_gmt":"2021-09-14T22:25:10","slug":"sms-reply-notifications-and-subscriber-opt-out-compliance","status":"publish","type":"post","link":"http:\/\/help.gjgardner.com\/au\/2021\/09\/14\/sms-reply-notifications-and-subscriber-opt-out-compliance\/","title":{"rendered":"SMS reply notifications and subscriber opt-out compliance"},"content":{"rendered":"<h2 class=\"wp-block-heading\">What\u2019s changing<\/h2>\n\n\n\n<p>We\u2019ve introduced a few changes to build out a more robust SMS notification system and add more compliance to our opt-out handling process.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Senders will receive a notification when their SMS has been replied to<\/li><li>Users will be unable to send messages to recipients who have opted out from SMS<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"SMS Reply Notifications\" src=\"https:\/\/player.vimeo.com\/video\/604391299?h=258f0ecb20&amp;dnt=1&amp;app_id=122963\" width=\"643\" height=\"362\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Who\u2019s impacted&nbsp;<\/h2>\n\n\n\n<p>All offices in all regions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Getting started<\/h2>\n\n\n\n<p><strong>Franchises:<\/strong> There is no end-user setting for this feature.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Availability<\/h2>\n\n\n\n<p>SMS replies are unable to be received in New Zealand due to privacy laws and restrictions placed by telecom providers. However, SMS can still be used for account notifications and job management as the opt-out process is compliant with relevant regulatory statutes.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Rollout pace<\/h2>\n\n\n\n<p>This feature is generally available in the September 2021 software release.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>US<\/strong> September 7<\/li><li><strong>AU\/NZ<\/strong> September 16<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Roadmap<\/h2>\n\n\n\n<p>This feature was announced in a <a href=\"http:\/\/help.gjgardner.com\/au\/2021\/08\/11\/bi-directional-sms-messaging-and-updates\/\">recent update<\/a> about bidirectional SMS messaging.<\/p>","protected":false},"excerpt":{"rendered":"<p>What\u2019s changing We\u2019ve introduced a few changes to build out a more robust SMS notification system and add more compliance to our opt-out handling process. Senders will receive a notification when their SMS has been replied to Users will be unable to send messages to recipients who have opted out&#8230;<\/p>","protected":false},"author":21,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[106],"tags":[181,179],"class_list":["post-7665","post","type-post","status-publish","format-standard","hentry","category-gj-software","tag-sms","tag-twilio"],"_links":{"self":[{"href":"https:\/\/help.gjgardner.com\/au\/wp-json\/wp\/v2\/posts\/7665"}],"collection":[{"href":"https:\/\/help.gjgardner.com\/au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.gjgardner.com\/au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.gjgardner.com\/au\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/help.gjgardner.com\/au\/wp-json\/wp\/v2\/comments?post=7665"}],"version-history":[{"count":1,"href":"https:\/\/help.gjgardner.com\/au\/wp-json\/wp\/v2\/posts\/7665\/revisions"}],"predecessor-version":[{"id":7666,"href":"https:\/\/help.gjgardner.com\/au\/wp-json\/wp\/v2\/posts\/7665\/revisions\/7666"}],"wp:attachment":[{"href":"https:\/\/help.gjgardner.com\/au\/wp-json\/wp\/v2\/media?parent=7665"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.gjgardner.com\/au\/wp-json\/wp\/v2\/categories?post=7665"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.gjgardner.com\/au\/wp-json\/wp\/v2\/tags?post=7665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}