What’s New

  • SMS Number Redirection for Improved Customer Experience

    • 19 October, 2023
      • GJ Software
    • Patrick Haley

    What’s changing Previously, when users sent SMS messages through G.J. Software or automatically via milestone events, they used a third-party messaging service, Twilio. If customers attempted to call the same number, they would receive a message indicating that the call could not be completed and would be advised to call…

  • SMS reply notifications and subscriber opt-out compliance

    • 14 September, 2021
      • GJ Software
    • Patrick Haley

    What’s changing We’ve introduced a few changes to build out a more robust SMS notification system and add more compliance to our opt-out handling process. Senders will receive a notification when their SMS has been replied to Users will be unable to send messages to recipients who have opted out…

  • Bi-directional SMS messaging and updates

    • 11 August, 2021
      • GJ Software
    • Patrick Haley

    What’s changing We previously announced that Twilio would be replacing Nexmo as our SMS provider and that we would be rolling out SMS functionality that would allow users to Send and Receive SMS replies directly in G.J. Software. Today we are officially rolling out that functionality. SMS has been configured…

  • Coming Soon: Twilio integration replacing Nexmo and bi-directional SMS messaging

    • 13 July, 2021
      • System Variables
    • Patrick Haley

    What’s changing We’ve deprecated the Nexmo (Vonage API) service and replaced it with Twilio to allow us to send and receive SMS messages from clients in GJ5. These changes are currently visible under Setup > System Variables > Integration Accounts. SMS is currently unavailable in Australia & New Zealand (as…