{"id":728,"date":"2019-03-08T09:11:51","date_gmt":"2019-03-08T09:11:51","guid":{"rendered":"https:\/\/builder-help.gjgardner.com\/?page_id=728"},"modified":"2021-11-06T16:12:38","modified_gmt":"2021-11-06T16:12:38","slug":"users","status":"publish","type":"ht_kb","link":"http:\/\/help.gjgardner.com\/nz\/hc\/setup\/manager-settings\/users\/","title":{"rendered":"Users"},"content":{"rendered":"

You can manage accounts of Users who can have access to the system and its specific sections.<\/span><\/p>\n\n\n\n

  1. To manage users, on the navigational sidebar, select <\/span>Setup<\/b>.<\/span><\/li>
  2. Once the Setup section expands, select <\/span>Manager<\/b>.<\/span><\/li>
  3. On the tabbed menu, select <\/span>Users<\/b>.<\/span><\/li><\/ol>\n\n\n\n

    Here you can see the list of Users. For each User, the following information is available:<\/span><\/p>\n\n\n\n

    Name<\/b><\/td>Full name of the User.<\/span><\/td><\/tr>
    Email<\/b><\/td>Email address of the User.<\/span><\/td><\/tr>
    Status<\/b><\/td>Status of the User \u2013 active or deleted. The deleted User accounts are colored red.<\/span><\/td><\/tr>
    Office Role<\/b><\/td>The Office Role assigned to the User.<\/span><\/td><\/tr>
    System Roles<\/b><\/td>System roles assigned to the User.<\/span><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
    \"\"<\/figure><\/div>\n\n\n\n

    You can perform the following actions on Users:<\/span><\/p>\n\n\n\n

    • create new Users<\/span><\/li>
    • edit the existing Users<\/span><\/li><\/ul>\n\n\n\n

      Creating a User<\/b><\/h2>\n\n\n\n
      1. On the <\/span>Users<\/b> tab, above the list with users, click the <\/span>Add \"\"<\/b> icon.<\/span>\"\"<\/li>
      2. On the <\/span>Create new user<\/b> page, specify information about a new user, as follows:<\/span>
        \n\n\n\n\n\n\n\n\n\n\n
        Status<\/b><\/td>\nStatus of the User account in the system. All the new accounts are automatically set as \u2018Active\u2019.<\/span><\/td>\n<\/tr>\n
        Contact<\/b><\/td>\nSelect the Contact or start typing the name of the Contact and select the one from the list of suggested matches. Alternatively, you can create a new Contact, by clicking the <\/span> icon and selecting <\/span>Create New Contact<\/b>.<\/span><\/td>\n<\/tr>\n
        Email\/Login<\/b><\/td>\nClick <\/span>Modify<\/b>. You will be requested to enter the authorization number in the Authorization required form. You can get this number from the Master Franchise. Enter this authorization number and click <\/span>Apply<\/b>.<\/span><\/td>\n<\/tr>\n
        One-time Google password<\/b><\/td>\nEnter the one-time Google password.<\/span><\/td>\n<\/tr>\n
        Office Role<\/b><\/td>\nSelect the Office Role to assign to the User.<\/span><\/td>\n<\/tr>\n
        Transfer ToDo \u2018Inbox\u2019 to another user<\/b><\/td>\nThis action is not available when you create a new user.<\/span><\/td>\n<\/tr>\n
        System Role<\/b><\/td>\nSelect one or multiple system roles that you want to assign to the User.<\/span><\/td>\n<\/tr>\n
        Allow access to<\/b><\/td>\nSelect the access level to Leads from the following options:<\/span>\n

         <\/p>\n

          \n
        • Only own Leads<\/b> – the user will be able to view only Leads added by this user.<\/span><\/li>\n
        • Salespersons\u2019 Leads<\/b> – the user will be able to view Leads added by selected Salespersons.<\/span><\/li>\n
        • All Leads<\/b> – the user will be able to view all Leads registered in the system.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>
        • When complete, click <\/span>Process<\/b>.<\/span><\/li><\/ol>\n\n\n\n

          Note<\/b><\/p>\n\n\n\n

          You cannot create a new User without specifying the email address.<\/span><\/pre>\n\n\n\n
          Note<\/b><\/p>\n\n\n\n
          The system will automatically share Google Drive folders of Leads which the user account has access to. If you change the level of access to Leads, the system will automatically share or unshare the Leads\u2019 Google Drive folders according to the granted access level.<\/span><\/pre>\n\n\n\n
          Editing the User<\/b><\/h2>\n\n\n\n
          When editing users, you can set the status for the User account and transfer his\/her ToDo tasks to another User in the system.<\/span><\/p>\n\n\n\n
          1. On the list with Users, locate the one you want to edit.<\/span><\/li>
          2. Hover over the User until the action icons appear.<\/span><\/li>
          3. Click the <\/span>Edit<\/b>  icon.<\/span><\/li>
          4. On the <\/span>Edit User<\/b> page, you can perform additional operations, as follows:<\/span><\/li>
          5. Status \u2013 select the status of the User from the following ones:<\/span>
            \n\n\n\n\n\n
            Active<\/b><\/td>\nThe User account is active and can perform operations according to the granted Office Roles.<\/span><\/td>\n<\/tr>\n
            Inactive<\/b><\/td>\nThe User account is no longer active and such user cannot log in to the system to perform operations in it.<\/span><\/td>\n<\/tr>\n
            Transferred<\/b><\/td>\nThe User account was transferred to another Office. Such user can no longer log in to the current Office.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>
          6. Transfer ToDo \u2018Inbox\u2019 to another user<\/b> \u2013 start entering the name of another User who you want to transfer ToDo tasks of this User to.<\/span><\/li>
          7. When complete, click <\/span>Save.<\/b><\/li><\/ol>\n\n\n\n
            Allowing Access to Multiple Offices for Users<\/b><\/h2>\n\n\n\n
            You can allow access to multiple Offices for a specific User.<\/span><\/p>\n\n\n\n
            1. On the list with Users, locate the User who you want to allow access to multiple Offices.<\/span><\/li>
            2. Hover over this User until the action icons appear.<\/span><\/li>
            3. Click the <\/span>Edit \"\"<\/b> icon.<\/span><\/li>
            4. On the Edit User<\/b> page, locate and select the Allow User access to multiple Offices<\/b> option.\"\"<\/li>
            5. Specify the email which the User the email will be sent from.<\/li>
            6. When complete, click Process<\/strong>.<\/li><\/ol>\n\n\n\n
              Note<\/strong><\/p>\n\n\n\n
              The email which you specified in the Send Emails from field will be used for sending emails from Offices which the User has access to.<\/pre>\n\n\n\n
              Note<\/strong><\/p>\n\n\n\n
              The system uses the email address to verify that the User can access multiple Offices<\/pre>","protected":false},"excerpt":{"rendered":"
              You can manage accounts of Users who can have access to the system and its specific sections. To manage users, on the navigational sidebar, select Setup. Once the Setup section expands, select Manager. On the tabbed menu, select Users. Here you can see the list of Users. For each User,…<\/p>","protected":false},"author":21,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[220,95],"ht-kb-tag":[],"class_list":["post-728","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-manager-settings","ht_kb_category-needs-update"],"_links":{"self":[{"href":"https:\/\/help.gjgardner.com\/nz\/wp-json\/wp\/v2\/ht-kb\/728"}],"collection":[{"href":"https:\/\/help.gjgardner.com\/nz\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.gjgardner.com\/nz\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.gjgardner.com\/nz\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/help.gjgardner.com\/nz\/wp-json\/wp\/v2\/comments?post=728"}],"version-history":[{"count":2,"href":"https:\/\/help.gjgardner.com\/nz\/wp-json\/wp\/v2\/ht-kb\/728\/revisions"}],"predecessor-version":[{"id":6462,"href":"https:\/\/help.gjgardner.com\/nz\/wp-json\/wp\/v2\/ht-kb\/728\/revisions\/6462"}],"wp:attachment":[{"href":"https:\/\/help.gjgardner.com\/nz\/wp-json\/wp\/v2\/media?parent=728"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.gjgardner.com\/nz\/wp-json\/wp\/v2\/ht-kb-category?post=728"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.gjgardner.com\/nz\/wp-json\/wp\/v2\/ht-kb-tag?post=728"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}