Adding the ‘Users from other Offices can access’ setting to System Variables

What’s changing

We’re adding the ‘Users from other Offices can access‘ System Variable to the Franchisee Tab for all offices. This feature was previously only enabled during migrations from Green House to G.J. Software 5.0. It will remain disabled by default until someone on the support team enables it for you.

Who’s impacted 

Staff who need to access the Builder Portal for multiple offices with different logins.

Support teams who will need to enable the feature for franchisees.

Why you’d use it

Every user has a unique account that is tied to the office that they were created under. While users can be transferred to other offices, they are unable to log into multiple offices with the same email account. This means that if a Supervisor managed jobs for two different offices, they would need to monitor two email accounts for replies to emails sent from the system or to receive ToDo messages (e.g. john.doe@gjgardner.com and john.doe.office2@gjgardner.com).

Enter the Users from other Offices can access setting. If you have a staff member who already has an email under a different franchise office, this setting can be enabled to make life a little easier for them. While they will still need to log into both account separately, all emails will be forwarded to their primary email account and they won’t need to monitor multiple emails.

Getting started

1. Reach out to your support resource to enable the setting.
2. Support logs into the office and navigates to Setup > System Variables > Franchisee tab and checks the box for Allow users from other Offices to access.
3. Create a new user or modify an existing one by navigating to Setup > Manager > Users.
4. Check the box for Allow users from other Offices to access and enter the email primary address they would like to receive all email to.

If modifying an existing user you will need to request an authorisation code to complete the action. Please call your support contact to perform this step.

Availability

This feature will be made available on April 6 for US users and April 14 for Australian and New Zealand users.