Jobs Not Proceeding

When a job does not proceed, we need to clean up the system to make sure there are no outstanding claims for the client and that claims truly financially reflect what was paid. We also need to ensure the invoices entered against the Job are correct and then finalise the Job.

Just ticking the Not Proceeding Box in the dates tab is not sufficient to close a job.

There are many reasons why a client may not want to move forward with their project. This includes job that are under DPP with monies paid against them.

The franchisee will decide whether the client is due for a Refund/No Refund/Money is owed.

If it is a DPP job then the steps are a little different but will be covered in the scenarios below.

Make sure all Not Proceeding Jobs are Finalised at the same time as you make them Not Proceeding.

When a job will not progress we need to change the job status to Not Proceeding. However, there are three scenarios in which to Not Proceed a job for a client:

• Job Not Proceeding – When no refund and no further payment is required
• Job Not Proceeding – When a refund is due
• Job Not Proceeding – When further payment is required from the client

In this article we’ll examine the steps for each process.

If you have a DPP job with money received that is Not Proceeding, it must first be turned into a full job before you can Not Proceed and Fin

Sale not completed.

A DPP job that hasn’t been processed to a real job may have credit notes attached to it that need to be cleared up by making a claim in the Builders Portal or issuing a refund in Xero.

However, we can not make a claim for the job until the sale has been completed and turned into a real job from a DPP job. To do this we need to Complete the Sale of the DPP job.

Click the link to view How to Complete a Sale.

KB Article – How to Complete a Sale

Things to remember when trying to complete a sale for DPP job that is Not proceeding is to;

1. Check the site inspection has been completed.
2. The quotataion has been approved.

These can be found in the RFQ Management function in the Sales Folder

Go into the Sites and Quotation tabs to complete the above.

Steps to Complete Prior to making a Job Not Proceeding.

1. Check the job expenses

First you need to verify if all the expenses have been allocated correctly for the Job.

1. In the sidebar click Jobs > Job Financials.
2. Use the Find icon and select the job.
3. Navigate to the Expenses tab.
4. Check that the Cost Center Totals are correct and make a note of any that are incorrect.

2. Correct the job expenses

If any job expenses need to be corrected, you need to find the transaction that has the wrong Cost Center or Job number in Xero.

1. Click Bill Options > Edit
2. Change the Cost Centre or Job Number
3. Click Update

These changes will auto sync

3. Enter all missing invoices

Make sure that there are no missing invoices that need to be entered against the Job. If there are missing invoices, these need to be tracked down and entered against the Job before it is made Not Proceeding.

4. Verify the claims are correct

Now we have to make sure the claims are correct. Check how much has actually been received from the client. This is what we are going to set as the Contract Price of the Job.

1. Click Jobs > Jobs List.
2. Find and select the job.
3. Navigate to the Claims tab.
4. Change the Contract Price to the amount you want to retain.
5. Change the Claim Rule to the Not Proceeding claim rule.

5. Select the corresponding scenario

• No refund and no further payment is required.
• A refund is due to the client.
• A further payment is required by the client.

No refund and no further payment required

If no refund and/or further payment is required you may simply Finalize the job. Once you are satisfied that the draws against the job are correct and there are no outstanding invoices, you can Not Proceed and Finalise the job.

1. Click Jobs > Jobs List.
2. Find and select the job.
3. Navigate to the Dates tab.
4. Click the checkbox next to Not Proceeding.
5. Click the checkbox next to the Finalised.

You have successfully Not Proceeded and Finalised the job.

Refund Due to Client

If a refund is due to the client you need to create a negative draw for the difference of the new Contract Price and any original draw raised and paid. This will create a Credit Note in Xero which you will then refund.

1. Create a negative claim

1. Click Accounting > Make A Claim.
2. Find and select the job.
   Note: If there is any amount to raise a negative claim for, it will appear here. If there is, it will have a box saying it would be better to reverse the original claim.
3. Click Yes.
4. Click Process. Click here to view article for further explanation. https://help.gjgardner.com/hc/xero/how-to-refund-a-job-when-a-progress-claim-has-been-made-and-paid/

2. Refund the Credit Note in Xero

1. Log in to Xero and navigate to Business > Invoices.
2. Click on the Awaiting Payment tab.
3. Open the credit note you want to refund.
4. Scroll down to the Make a cash refund section and enter all information into the payment fields.
5. Click the Add Refund button.
6. To read an article on how to do this click here: https://help.gjgardner.com/hc/xero/how-to-refund-a-credit-note-or-overpayment-in-xero/

3. Finalise the job

If you are satisfied that the claims against the job are correct and there are no outstanding invoices for the Job, you can Not Proceed and Finalise the Job.

1. Click Jobs > Jobs List.
2. Find and select the job.
3. Navigate to the Dates tab.
4. Click the checkbox next to Not Proceeding.
5. Click the checkbox next to the Finalised.

You have successfully Not Proceeded and Finalised the job.

Further payment required by client

If further payment is owed from the client, you need to make a claim for the difference between the new Contract Price and any original claim raised.

1. Make a claim

1. Click Accounting >Claims.
2. Find and select the job.
3. Select the Make a claim tab.
4. Enter in claim amount.
5. Click Process.

2. Finalise the job

If you are satisfied that the claims against the job are correct and there are no outstanding invoices for the Job, you can Not Proceed and Finalise the Job.

1. Click Jobs > Jobs List.
2. Find and select the job.
3. Navigate to the Dates tab.
4. Click the checkbox next to Not Proceeding.
5. Click the checkbox next to the Finalised.

You have successfully Not Proceeded and Finalised the job.